FAQ2018-12-14T06:12:40-04:00
Has my order shipped?2018-12-14T06:11:02-04:00

Click the “My Account” icon at the top right hand side of our site to check your orders status if you have a customer account with us. If you checked out as a guest, you will not be able to access your order through “My Account”, but you will still receive an automated shipping confirmation email when your order ships.

Money Back Guarantee2018-12-14T06:09:44-04:00
If you are not satisfied with your purchase for any reason, you can return the item in a like new condition (personalized or special order items excepted) within 60 days for refund or exchange. No restocking fee, no need to provide a reason for the return, no need to contact us in advance, or in other words, we try to make returns/exchanges as close to “no hassle” as possible. Please see our Return Policy for full details. Any items that arrive factory defective or damaged in transit, or that are lost in transit, will be replaced promptly at no charge to you.
When will my order ship?2018-12-14T06:07:33-04:00

Most items generally ship same day when you place an order before 4 pm Central on a business day, and otherwise will ship the next business day as we stock most of what we sell. We sell a few items that are made to order or special order which ship directly from the manufacturer and separately from other items. This will be noted on the product listings of those items along with the estimated shipping time (e.g. “this item usually ships in 3-5 business days”). Also, after placing your order, you may click the “My Account” icon at the top right hand side of our site to track the status of your order provided you have a customer account and didn’t check out as a guest. You will receive an automated shipment confirmation email when your order has shipped.

What is your return policy?2018-12-14T06:05:45-04:00

Please CLICK HERE for our complete returns policy/instructions. You can also click on one of the “Returns” links on our website. One can be found near the top of our website and another can be found near the bottom.

My item was defective or damaged in transit.2018-12-14T06:04:15-04:00

If you receive a product that has a factory defect or was damaged in transit, please contact us before taking any other action. For the fastest service, please email us about the issue and attach a picture showing the defect/damage. There is a good chance we will not need the original item back and can immediately ship you a replacement. If we do need the original item back, we will arrange for it’s return at our expense. Please do not return the item at your expense before contacting us. You will likely incur shipping costs that we cannot reimburse. Also note that we correct defective/damaged in transit issues by shipping a no cost replacement only. In order to discourage intentional damage by unscrupulous customers, we cannot offer the option of a full refund in lieu of a replacement.