Click the “My Account” icon at the top right hand side of our site to check your orders status if you have a customer account with us. If you checked out as a guest, you will not be able to access your order through “My Account”, but you will still receive an automated shipping confirmation email when your order ships.
Creating an account will allow you to check the status of any pending orders, check tracking progress, review history of older orders, and allow for more convenient and faster checkout of future orders by already having your name and address entered, plus aid us in providing better customer service should any issues develop with your order.
Most items generally ship same day when you place an order before 4 pm Central on a business day, and otherwise will ship the next business day as we stock most of what we sell. We sell a few items that are made to order or special order which ship directly from the manufacturer and separately from other items. This will be noted on the product listings of those items along with the estimated shipping time (e.g. “this item usually ships in 3-5 business days”). Also, after placing your order, you may click the “My Account” icon at the top right hand side of our site to track the status of your order provided you have a customer account and didn’t check out as a guest. You will receive an automated shipment confirmation email when your order has shipped.
Please CLICK HERE for our complete returns policy/instructions. You can also click on one of the “Returns” links on our website. One can be found near the top of our website and another can be found near the bottom.
If you receive a product that has a factory defect or was damaged in transit, please contact us before taking any other action. For the fastest service, please email us about the issue and attach a picture showing the defect/damage. There is a good chance we will not need the original item back and can immediately ship you a replacement. If we do need the original item back, we will arrange for it’s return at our expense. Please do not return the item at your expense before contacting us. You will likely incur shipping costs that we cannot reimburse. Also note that we correct defective/damaged in transit issues by shipping a no cost replacement only. In order to discourage intentional damage by unscrupulous customers, we cannot offer the option of a full refund in lieu of a replacement.